Frequently Asked Questions


Electronic Care Planning Frequently Asked Questions

At Standex Systems we understand that the decision to move over to an electronic care plan system from either a paper based system or an alternative computer system can be a difficult decision to make for some services.

We have put together a few frequently asked questions which we feel will help you to understand the benefits and get to grips with the idea of our software solution for your care recording needs. Whilst we have covered a lot of information here, we may well have missed something that is unique to you and your service.

Please do GET IN TOUCH and we will be more than happy to provide you with the information you may need:

Why use Standex ePlan?

Standex ePlan allows care to be recorded right from assessment level, through to care plans, risk assessments and on to real time care recording. Care notes can be typed or dictated and this means that all care notes are legible and will be easy to find. Managers can create alerts for each resident and the system contains all regulated tools such as MUST, Waterlow etc. Standex ePlan also makes collating reports easier and these can be done remotely if needed. Managers are completely in charge of the system and can dictate how it works throughout the service, from creating individualised care actions and allocating those to the right individuals such as Nurse, Activity coordinators, care staff etc. Managers and Owners can view the care recording remotely which frees up a huge amount of time and streamlines the care provision and recording throughout the service. Standex ePlan supports outcome based care planning to achieve the aspirations, goals and priorities identified by service users

Why Should I use electronic systems instead of my paper care plans?

Recording care notes electronically allows care notes to be legible, consistent, easily accessed and stored securely. Finding information saved on the system is easy and can be done quickly and remotely if required. Alerts and reminders can be set by management which means that care support is not missed and everyone knows what needs to be done within the service. Time spent running reports is reduced, care is recorded in a timely manner as per CQC guidelines and paperwork is greatly reduced saving time and indirect costs.

But how secure is it?

Standex ePlan is very secure, your data is stored on servers which comply with DEDOS and GDPR guidelines. Data is backed up and we offer 99.9% access to the server across the course of the year. Our system uses secure log ins to make sure data is only accessible to people who should be viewing it. If you need any specific information on the security Standex ePlan uses please GET IN TOUCH. You do not need your own server. Access to the system and access levels are set by the manager, so each service has complete control of who can access the data.

How easy is it to set up?

We have strived to make the implementation and set up of the system as easy and as straight forward as it can be. We will support you all the way through the implementation process from the initial training session and onwards. We provide standard Care plan templates along with standardised text which can be edited and added to by each service, this allows thorough and person centred care plans to be created with ease. You can also create care plans straight from the pre assessment tool built into the system.

Some of my staff are worried about using computers.

This is not uncommon and we have worked with services many times about their concerns about some staff, we find that a lot of the time the anxiety is about either losing data or breaking something. Rest assured we have built a robust and easy to use system, which staff from all different skill levels can get to grips with easily. Staff can also record their care notes by speaking into the hand held device, meaning they don’t even have to type their notes if they do not wish to. We can provide specific training for any staff that you feel may struggle, but in our experience once you’re up and running on the ePlan system those concerns that staff had soon disappear.

How can it help me with my inspections?

Any system is only as good as the information recorded on it, we have provided a care system which will help all staff to get the most out of their care notes and if used correctly can evidence the excellent care you are providing. We have had many excellent inspection results which can be VIEWED HERE. The system is designed to meet all UK based regulatory bodies and it is extremely easy to create truly person centred care using the support notes we have built into the system for you.

We have also the added function of an inspector’s log in, so you can set up your inspector on the system and they will have access to just what they need, this can also be used with any other 3rd party professional such as CPN, Social worker, Funder etc so they will have the ability to see what care is being provided in a transparent and clear way. Please GET IN TOUCH to find out more.

Do I need purchase any hardware to use Standex ePlan?

In a short, no. If you have desk top computers or Laptops already within your service, we can simply add the system to those for you free of charge. The hand held devices can be purchased through us and will be secure and locked down, meaning no other apps can be used on the devices, however if you wanted to provide your own devices we can add the web page to them for you also free of charge.

Do you provide training or ongoing support?

Yes. We provide both management and carer training before you go live with the system and provide ongoing support while you continue to use the ePlan system. We provide free system updates and new releases over the life of your account with us, which add functionality and streamline the system.  We have a dedicated Nurse Advisor who can help if you need specific Nursing advice. We are here to help and support you and will do what we need to make sure you get the best out of the system Support for system users

Support is via phone and email/ticketing system and is in operation 24/7 365 days of the year. We are here for you when you need us.

What makes ePlan different?

Standex Systems has been providing care documentation, staff training and guide books for nearly 30 years so we have a lot of experience and knowledge. The software that we use is modern and able to adapt to the changes within the care sector. We have been supporting care homes, dom care services, hospitals, mental health service etc throughout that time so your care recording needs are in safe hands. We have built Standex ePlan to be easy to use and thorough, easy to set up and person centred and easy for services to adapt to their needs.

Can the system work offline?

Yes. If you purchase the hand held devices from us they will include the care app, which will allow for seamless care recording in the event of a power cut or Wi-Fi outage.

What service level agreement do you have for the homes?

In short we offer 99.9% access to the server across a year. We provide support at 24/7 365 days of the year and we continue to update and add functionality to the system, this is all part of the ongoing subscription fee and there are no hidden charges. Please do GET IN TOUCH to find out more.

Length of contract
We have complete faith that you will be happy with the Standex ePlan system which is why we do not lock you down to any lengthy contract. It is a simple 30-day notice period, so if in the unlikely event that you wish to leave us, you simply need to provide us with 30 days’ notice and you will receive all your data in a readable format. Your data will then be wiped completely from the server in line with GDPR guidelines.

Still need help? Get in touch!

For any other questions, please email us at or call us on 01604 646633